Support支持
Contact Support联系支持
Need help installing Folder Studio, restoring a purchase, or using icon packs? Send us the details and we will help you resolve it.
如果你在安装 Folder Studio、恢复购买或使用图标素材包时遇到问题，可以把具体情况发给我们，我们会协助处理。
Support email: folderstudio@163.com支持邮箱：folderstudio@163.com
What to include
Including the right details helps us investigate faster.
- Your macOS version and Folder Studio app version.
- A short description of what you expected and what happened.
- Screenshots or screen recordings if they help explain the issue.
- For purchase issues, your order email and order ID if available.
建议提供的信息
提供必要信息可以帮助我们更快定位问题。
- 你的 macOS 版本和 Folder Studio App 版本。
- 简短说明你原本想完成什么操作，以及实际发生了什么。
- 如有必要，可附上截图或录屏。
- 如果是购买问题，请提供订单邮箱和订单编号。
Common help topics
Installation
Download the app, open the installer, and move Folder Studio to Applications.
Folder access
macOS may ask for permission when the app updates folder icons locally.
Premium packs
Contact us if a purchased pack does not unlock or restore correctly.
Icon results
Send a screenshot if an icon does not look right after applying a style.
常见支持主题
安装
下载 App，打开安装包，并将 Folder Studio 移动到“应用程序”。
文件夹权限
当 App 在本地更新文件夹图标时，macOS 可能会请求相关权限。
高级素材包
如果已购买素材包无法解锁或恢复，请联系我们处理。
图标效果
如果应用样式后效果异常，请附上截图方便定位。
Response time
We aim to respond to support requests within 2 to 3 business days. Complex purchase or technical issues may take longer if we need additional details.
回复时间
我们通常会在 2 到 3 个工作日内回复支持请求。涉及购买或复杂技术问题时，可能需要更多信息和处理时间。